Don't lose a single
Clearing call.
We stress-test your contact centre against realistic Clearing-week traffic — uncovering bottlenecks before students do. Free initial consultation. One-week turnaround from £4,995.
14 August 2026.
Your prep window starts now.
The week that defines your year
In 5 days of Clearing your team handles more calls than the rest of the year combined. Each missed call costs £90k in lifetime tuition. For a top-50 UK university that's £8.1M on the line — in a single week.
The entire Clearing window. No second chances when it closes.
Lifetime tuition value of a single 3-year undergraduate enrolment.
At-risk revenue for a 90-place Clearing intake. Per institution. Per year.
Three steps · zero stress · free
The Plan.
A focused, one-week engagement that takes you from "we think we're ready" to "we know we are" — in three steps. Free initial consultation, then from £4,995.
Discover
Define what good looks like
In a 30-minute workshop we map your call flow end-to-end — Telco, Cloud contact centre, on-prem fallback, IVR/IVA routing — and agree the thresholds your systems need to hit. You receive a written test plan within 2 days; no setup required on your side.
Stress-test
Find the breakpoints before students do
We run multiple realistic Clearing-week load simulations against your systems — thousands of concurrent calls, varied routing paths, peak-hour spikes. Issues captured, retests run after fixes. You receive a performance report by day 5.
Debrief
Board-ready findings, in your hands
A full walk-through with your team — every finding, every retest, peak-load thresholds confirmed. You walk away with an analytical report and a prioritised remediation list if needed. Clearing day, handled.
Why universities choose us
Five outcomes. One unmissable week.
Capture every call
Handle peak Clearing surges with confidence. We simulate real-world volume to test your design works under stress.
Avoid revenue loss
Each missed Clearing call can cost £90k in lifetime tuition. We make sure none go unanswered.
Protect your reputation
Every dropped call gets a social-media post. Stay invisible — in the best possible way — during your most visible week.
Better student experience
Every applicant reaches the right team quickly, with clear call quality and zero frustration on their biggest day.
Evidence-based confidence
A full post-event report — calls handled, response times, capacity headroom — ready for your board.
What you walk away with
Three deliverables. Zero ambiguity.
No black-box "performance review". Three concrete artefacts your team and your board can read in 10 minutes.
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Written test plan (2 days)
Call-flow diagram, threshold targets, test scenarios, scheduled windows. Signed off before any traffic runs.
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Performance report (5 days)
Answer rates, IVR depth, abandonment by hour, breakpoint thresholds, prioritised remediation list.
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Board-ready debrief (day 7)
Full walk-through, retest evidence, peak-load thresholds confirmed, prioritised remediation list — ready for board and tech team.
FAQ
Everything procurement will ask.
Save your team a meeting. The seven questions every IT & admissions lead asks before signing.
What does this cost?
The initial consultation and scoping workshop are free. The full one-week engagement — discovery, multiple test runs, retests and a debrief with analytical report — starts at £4,995.
You only commit once you've seen the test plan. If it doesn't look right, you keep the plan and walk away — no obligation.
Will your testing affect our live systems?
No. All load tests run against staging or pre-production environments, or against live infrastructure during agreed 2-4 hour out-of-hours windows.
We never push synthetic traffic at your live numbers during Clearing or during the working day. Every test window is signed off in writing before traffic flows.
How long before Clearing should we engage you?
Ideally 2–4 weeks ahead. The engagement itself runs to 1 week — that gives you a buffer for any remediation between findings and Clearing day.
Last-minute engagements are possible but reduce remediation room. After early August we usually only have capacity for go-live monitoring rather than full prep.
What data do you need from us?
For the workshop: an IVR call-flow diagram, the names of your contact-centre platform and any fallback, and previous-year Clearing volumes if you have them.
We don't need: applicant data, CRM access, or anything containing PII.
Are you GDPR compliant?
Yes. We're UK-based, store all engagement data in UK/EU regions, and sign a standard DPA before any data exchange. Our test traffic uses synthetic identifiers — no real personal data ever touches our systems.
We're on a niche / on-prem platform — can you still help?
Almost certainly yes. With 15+ years independently performance-testing UK university Clearing infrastructure, we work agnostic of platform — Genesys, Amazon Connect, Cisco, Avaya, NICE, Telco, BT, Vodafone, on-prem — and have run tests against everything from cloud-native to 15-year-old stacks.
Can we share the final report with our board?
Yes — the same-week debrief is specifically formatted for it. One-page executive summary, full technical appendix, board-ready visuals.
What clearing leads tell us
In one week we handled more calls than the entire rest of the year. Without this proactive testing we'd never have uncovered the bottlenecks hidden in our IVR/IVA routing — from Telco through to our Cloud contact centre and our on-prem fallback. All issues were captured, retests undertaken. The insight reports were gold.
Get in touch
Pick the way that works for you.
All three reach the same person. Reply within 1 working day.
Send a note
Best for sharing context, attaching docs, or looping in colleagues. A real person reads every one.
[email protected] →Grab a 30-min slot
Pick a time that suits — usually within the same week. No prep needed. Just bring questions.
Open the calendar →Talk now
Better for urgent prep questions or scoping a same-week engagement. Office hours, UK time.
+44 1223 123 456 →
Let's keep every
Clearing call connected.
Reach out to schedule your free contact-centre readiness workshop. Most replies land within one working day — usually same day in term-time.
Book a 30-min readiness workshop.
We'll review last year's call data with you and tell you in 30 minutes whether we'd add value. No procurement gymnastics.